T. Byrd's was amazing and huge "Thank You" to the crew! Original appointment and repair were done very quickly. 2 days after repair, I called to discuss replacing entire unit since I was halfway to full unit already. The staff worked with me on pricing, different models, warranties (10 year plus 2 year lemon!) and took off prices for already repaired parts. Customer service was OUTSTANDING and the legwork they did for me to get me comfortable with the purchase was incredible. Everyone I spoke to was knowledgeable, polite and helpful (Christian gets a raise if I have a vote, guy was awesome and a fantastic representative for the company). I hope I won't need them for a long time but I will certainly use them again when the time comes.
I would highly recommend this company. The tech, Jonathan, was extremely knowledgeable and professional. He was able to trouble shoot and diagnose the problem fairly quickly. This company saved us money and time. Their annual maintenance plan was affordable as well. We found them via Angies List.
Just want to give 5 Stars and 100% Customer Satisfaction for Josh & Christian. My entire until was installed Friday 01/08/2021 during bad weather (rain & calling for snow in area). They arrived on time. Very professional. I offered beverages, but they brought their own. During the day, I checked on them. They walked me the entire process. Once unit was installed, new thermostat was installed. Josh walked me the entire programming process. I felt so knowledgeable explaining things to husband, once he got home from home. Even received $25 off, 1st service of unit. After all my HVAC searches....so glad, I found T. Byrd's....and especially having Josh & Christian, install my unit. Hopefully they will be available for 1st service, during the fall 2021. Thanks so much. Definitely recommend this company.
This company is great! Very honest straightforward and did a great job getting our AC to work. Jonathan Was amazing
Very responsive. Good base rate. Same day service. Great communication. Great customer service. Would use again.
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